Nick’s Menswear

Images of Nick’s Menswear

Opinions

• Jessica McLaughlin

  Jun, 07 2018
  ★ ☆ ☆ ☆ ☆
  I originally went to this particular place because it’s known for wedding specials. What we ending up with was a wedding nightmare. Not all people involved were awful, but it only takes a couple to ruin an overall experience. First let’s start off with How the company is full of “miscommunication.” As a bride, we have enough stress to deal with and to add a snotty rude “wedding coordinator” to the mix doesn’t help ease the stress. The gentlemen Sean was extremely helpful as well as Angel, however he didn’t follow “protocol” for payments and wasn’t direct on our wedding contract according to his boss Michelle Fink. It is very apparent this team practices ZERO communication and their lack of training is quite noticeable. We went in to put down payments on two of our gentlemen who are out of town, which Sean allowed. Went in a few days later to put down a deposit for my brother who is deployed, where Angelica the wedding coordinator, did nothing but add additional stress with her better than you attitude towards our out of town groomsmen, and after a miscommunication with down payments to secure the suits, I received a half-ass apology from their cooperate representative, Michelle Fink, after we secured deposits and thought we were moving in an upward direction we get another email from Mrs. Fink which stated that our due dates had changed and money was due earlier. Again it isn’t about the money but the way things were handled and how a coordinator and a director of weddings treated their customers. The final straw was when Mrs. Fink continued to go about everything with half-ass apologies and told me twice We could take our business elsewhere because she would dislike the company to add to our stress. With the wedding around the corner, I made a decision to go ahead and pull my order and receive our money back. Which again Sean and Angel had no problems doing. My suggestion is to retrain and review your policies as well as learn people skills. I’m very disappointed in how things went and I wouldn’t want any wedding parties to feel as though they were less than.
• Marie Muniz

  Apr, 08 2018
  ★ ★ ★ ☆ ☆
  I’m conflicted with how to review the Tucson location. We loved the idea of buying our groomsmen suits from this store since the price appeared to be the same as renting a suit. The reviews for the phoenix store were great. The woman we initially dealt with seemed nice enough and we verified our wedding date with them probably 4 times or more over the course of 6 months or so. Cut to a month before our wedding weekend and my husband went for his fitting. The shirt that the initial saleswoman measured for him was completely wrong in the neck and the pants were too tight. They thankfully swapped out the two and he paid for alterations $10 for a hem which was quite reasonable. Cut to the day before our wedding. Problem one all of the out of town groomsmen had professional measurements and turns out that for all out of town people Nick’s decides to just cut the measurements by 2-3 inches a salesman in the store admitted to the groomsman that this is policy. As a result all of our groomsmen had to pay for alterations beyond just a hem. At our first appointment, the salesperson had promised if it’s more than a hem the store ordered the wrong suit. The second problem after the repeated discussion of our date they still somehow entered our wedding date for 2 days after our actual date. One of the groomsmen tried to tell the staff but it wasn’t until my husband showed up about an hour later with the other groomsmen that the store actually took that seriously. They rushed the alterations and I guess I should be grateful that they stayed open an hour after they were supposed to close to finish all the alterations. However, they promised one groomsman his suit would be done in 2 hours then when he went back they hadn’t even started the alterations. The family picking up the suits arrived at 9pm and the alterations weren’t completed by then either. One of the groomsmen received an uneven sleeve hem and the seams were uneven where they added in fabric (they ordered a vest 4 sizes too small for him), which he’ll have to pay to fix back home. The suits in the end looked good. I would caution any one with out of state groomsmen that they will cut 2-3 inches off your measurements. Looking back I would only get a suit there if you live in town otherwise for your out of state groomsmen find another alternative for the suits.
  
  Update:
  After reaching out to the company I spoke with the Director of Wedding Operations who maintain I was misinformed by the Tucson mall staff and that’s to be expected with opening a new store. The director also wanted to comfort me by stating they had hired a new wedding coordinator in the Tucson location. After some back and forths she eventually agreed to refund the bad alterations but still refused to admit they ordered the wrong size for the 1 groomsman (4 sizes smaller than what he was measured). Eventually one of the owners made contact and he actually sounded truly apologetic for what happened and apologized for the mistakes the store made. He refunded without question the groomsman with the bad alterations and offered a new suit if he couldn’t fix the one he currently had. Also, to help apologize for the added stress he refunded my husband’s suit. His reaction to the situation is the customer service I would have expected from the Director of Wedding Operations. Sometimes the best way to help a customer after the fact is to be sincerely sorry that the store messed up and own that. Had the owner’s response been the Director of Wedding Operations response I would have recommended this store and changed my rating to 5 stars. I still can’t fully recommend the Tucson location and just offer that you shop there at your own risk.

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