Cool Brothers Detailing

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Opinions

• Amanda Gould

  Jul, 27 2018
  ★ ☆ ☆ ☆ ☆
  Well I have to say I am extremely disappointed. After reading the reviews I was sure we were going to be impressed when picking up our truck. We dropped off our truck at 9am. We were told it would take 4 hours, we called them at 6 hours and they said it would be done in 5 minutes. When we got down there the outside looked good. There were some minor things, they sprayed the tires and it didn't absorb and the mirrors and front still had some bugs, but good considering. Then we started to look over the inside. The previous owners were smokers which is why we chose the complete interior and exterior package, the most expensive option. The pockets in the doors hadn't been cleaned, literally swiped my hand through one, my finger tips were black, but wait, it happened 3 more times, forgotten in every door. The window controls, door handles, dash board, seat belts, ac vents, and lets just say all of the things one should pay attention to during a detail,still just as dirty and when we brought it in. Oh and did I mention the ash trays still had cigarette ash. They said they shampooed our carpets, and yes they were better but not even damp, and while they didn't stink they didn't smell good, which was worrisome. Then I hit the seat and dust went everywhere. The desk girl saw all of this and grabbed one of the men to fix the problems. I spent over 20 minutes pointing out everything, to the person who was supposed to be the professional. After some time I was irritated about everything and we left. When we got home we figured we would just do it our selves. After about 20+ dingy armor all wipes, used on less than half the truck, I called them back. Again, the girl at the desk was sweet. She tried to come up with resolutions but it seemed the man she was speaking too was not having it. This took place on a Saturday and by the time I got home they were closing in a hour. They told me we had 24 hours to bring it back, they were closed on Sunday. They said we could bring it back Monday and only Monday. I explained we work and he said that was the only option. I even offered for them to refund half, or to trade for a traditional wash later. He was unwilling to work with us. Let's just say disappointed doesn't even begin to explain.

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