Bank of America Financial Center

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Opinions

• Patty Morgan

  Jun, 18 2018
  ★ ☆ ☆ ☆ ☆
  They never answer the phone!!! Ever!! Worse service ever, like I have time to run there for a simple question on my acct.
• Sergio Gonzalez

  May, 13 2018
  ★ ☆ ☆ ☆ ☆
  Do not bank with Bank of America! They are deceivers, liars, and do not care for their customers, only about the profit and money they gain. If I can rate 0 stars I would. I have gone TWICE to the Bank of America at Cortaro, Tucson to retrive My MONEY from my DEBIT card after closing the account with them. First of I closed the account because they charged an overdraft fee which I acknowledge it was not banking error, and called them to explain that I had the money in another account but if I would have gotten an alert of the account being in negative at the moment I would have transferred money and the overdraft would not have happened. Mined you I have this account since I was 16 over 6 years of banking with them. Customer service said it was not banking error and that they could not reimburse the account, I have not had an overdraft fee waived in over 2 years and spoke to the manager and he said that he couldn't do anything about it when it just takes a click of a button to waive those fees, so I told the manager you know what close the account I am going to start banking with Chase that does tell me at the moment when I overdraft. 2 days later I noticed that my direct deposit was going to go through with this so called Bank of America. I noticed and called to have my account re open that way my direct deposit hits and after I could for sure close the troubling account. Well, my direct deposit hits and I try transferring the money through ZELLE and it says sorry you cannot transfer at this time so I am thinking it is an error so I called the bank and they said give it until tomorrow because the account was reopened and needs to acknowledge it's no longer closed, so I waited. Next day another dilemma, I still could not transfer the money with ZELLE so this time instead of calling I go straight to the bank at CORTARO, TUCSON and this banker teller assist me and tells me that since the direct deposit still has not processed through it will not let me withdraw that I have to wait till tomorrow to withdraw the money. It was a logical explanation and I had explained to him that I thought the problem was when I called to close the account and try and reopen it and he just wanted the easy way instead of further looking to see why or taki g a minute to actually listen he could have fixed the problem. I left because he couldn't do much for me as it is EVERYTIME I am in contact with this Bank of America. Today, May 4 I go back because today my direct deposit is already processed and cleared in my account. This time I walk in to the Cortaro, Tucson and this banker Christopher helps me and tells me that the system still shows that i cannot withdraw MY MONEY. He calls some special number and gets in contact I guess with an account specialist and inquires why if the money is posted I cannot withdraw MY MONEY. The account specialist then says that the account is closed it's not open and he reopened it. Here comes the dilemma the specialist opened my account but it takes 24 hours for the system to see the account active again. Christopher apologized but in this case an apology is just not acceptable as now I am late on my car insurance and of course Bank of America does not CARE. I am beyond Upset as it is my money and my lifestyle these people are messing with even by one day it affects me and creates a whole ripple effect. Now I am waiting to see what they tell me tomorrow when I go withdraw MY MONEY what else can they come up with. These people are no good they trap you into lies that either way you put it you will ALWAYS end up losing money with them. Take my advise do not bank with this bank. THEY JUST DO NOT CARE ABOUT YOU.
• Kenneth Skeggs

  Apr, 12 2018
  ★ ☆ ☆ ☆ ☆
  I have to use this location for business, but if I had a choice I wouldn't go here. They is usually a wait even though there isn't many people needing help. They leave 1 teller to help customers and there is always several people standing around. Most of the tellers are impolite and make me feel like serving me is a burden. Tony does and excellent job he is pollute and helpful. I wish they had more like him.

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